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LESSONS

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Booking and Payment 

Full payment is required at the time of booking to secure your place. Bookings are non-refundable but may be transferred to another date with a minimum of 48 hours notice, subject to availability.

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Health and Safety 

All activities are undertaken at your own risk. To ensure a safe environment in the studio, please follow these guidelines at all times:

• Please wear closed-toe shoes and clothes that are suitable for messy work.

• It's recommended to remove all jewellery before the lesson;

• Tie back long hair;

• Please bring your own apron and wash it after every session as clay dust can be harmful to the lungs;

• The studio contains electrical equipment and wet surfaces; please be mindful of slip hazards at all times.

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Accessibility 

If you have any health conditions or mobility considerations that may affect your participation, please get in touch before booking so we can discuss how best to accommodate you.

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Children 

I am happy to run sessions for under 18s, please get in touch before booking so we can discuss your requirements.

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SHOP

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Postage and Packaging 

Postage and packaging charges are added at checkout and start from £5.95. I use eco-friendly packaging. Occasionally, you may find plastic bubble wrap or similar protecting your pottery as this will have been reused. If you are local to Peppard Common, Oxfordshire, you are welcome to collect from my studio directly. Just drop me a message at jesssarsonpottery@gmail.com to arrange.

 

I only ship within the UK at present and will aim to get your order to you within 7 working days.

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Damaged Goods
I take great care packaging every piece before it leaves my studio. Should your order arrive damaged, please get in touch within 14 days of the purchase date with a photograph and I will be happy to offer a full refund or a replacement where I have one available. Please note that no refunds will be given after 14 days of the purchase.

 

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Refunds

If a piece arrives undamaged but you decide you no longer want it, you may return it within 14 days of the purchase date. I will issue a full refund once the piece has been safely returned to me. Return postage costs are your responsibility. If an item is damaged in transit on its way back, I'm unable to offer a refund.

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I cannot be held responsible for a missing parcel if it has been left in a safe place.

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Made to Order

Some pieces are available to make to order. I'll confirm lead times and pricing at the time of your enquiry, and a deposit may be required.

 

Gift Vouchers

Gift vouchers are non-refundable and cannot be exchanged for cash. They are valid for 12 months from the date of purchase.

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PRIVACY POLICY

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Jess Sarson Pottery complies with the General Data Protection Regulation (EU) 2016/679 (GDPR) and as such will ensure your personal data is only used to fulfil orders and delivery and is kept for no longer than is necessary.

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When you place an order with Jess Sarson Pottery, we receive your name, delivery address, email address and occasionally a recipient’s name and delivery address. If you pay for your order with PayPal your data will be protected by PayPal’s privacy policy. We do not have access to you payment details.

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When you contact us using the message box on the contact page we will receive your name and email address which will only be used to respond to your message. 

 

We will never pass your information onto third parties apart from the information that is required to allow for deliveries to be fulfilled.

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We never store credit card data.

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You have the following rights regarding our collection of your personal data:

•      The right to be informed.

•      The right of access.

•      The right to rectification.

•      The right to erasure.

•      The right to restrict processing.

•      The right to data portability.

•      The right to object.

•      Rights in relation to automated decision making.

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Please contact us if you have any questions about our privacy policy or the information we may hold about you.  You can contact us via the link on our 'Contact' page or by email to jesssarsonpottery@gmail.com

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Last update 20th April 2026.

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